The Motive AI Dashcam instantly detects unsafe driving behaviors like cell phone distraction and alerts Groome’s drivers in real time. When it comes to accident prevention, precision is everything. The first selling point was the accuracy of Motive’s AI safety event detection. “For us, it was a no-brainer,” says Carpenter. “I was tired of things falling through the cracks.” Carpenter began investigating the potential of switching to the AI-powered safety solution from Motive, formerly KeepTruckin.Īfter a comprehensive head-to-head trial experience, Groome officially made the switch to Motive. “The fastest response time we got from our previous provider was 16 days. “It wasn’t just the system - it was the service,” notes Carpenter. “We had one dedicated person working 50 hours a week just to correct unassigned information.”Īnd when Groome needed support to fix these connectivity issues, delays in response slowed down its entire operations. “We had serious connectivity issues with their dash cams,” says Carpenter. The lack of reliability around its previous dash cam vendor was also a key driver in looking for new solutions. But that simply wasn’t enough to meet our company’s high safety standards.” “I would say our former vendor got it right about 60% of the time. “I reviewed every single video,” recalls Carpenter. However, poor AI-based event detection and unreliable dash cam connectivity led Groome to consider other solutions.įirst, the inaccuracy of this former vendor’s AI-based event detection was problematic for Groome’s leadership. Groome was initially using dash cams from another modern safety vendor to support its safety program. We needed a safety solution that would work across all those different vehicle types to keep our passengers and drivers safe when they travel with us.”
“We employ over 1,200 drivers across the more than 800 vehicles we operate - spanning Mercedes Sedans, Ford Transits, all the way up to coaches. Rob Carpenter is the Director of Safety and Compliance at Groome.